Getting your eyes tested may seem simple, but many questions can arise. In this article we answer the most common questions so that you can look after your vision with complete confidence.
Can I use my contact lens prescription to order glasses?
No. Although your contact lens prescription and your glasses prescription may look similar, they are usually different. You need to have your eyes tested separately for glasses and for contact lenses.
If you are unsure, you can email us your prescription at info@visual-click.com and we will advise you on which prescription to use for your glasses or your lenses.
What is Pupillary Distance (PD) and how do I obtain it?
For your glasses to give you optimal vision, the lenses must be mounted according to the distance between your eyes, and the centre of each lens must align with the centre of your pupil.
To achieve this, we need your Pupillary Distance (PD), which is the distance between the pupils of your eyes.
If you don’t have your PD, we will use a standard PD to mount your glasses.
PD can have different names, such as “centres” or “centre distance”, but they all mean the same thing.
Using a standard PD works well for most people. However, people with high prescriptions whose PD varies significantly from the average may experience discomfort with a standard PD. Glasses will not harm your eyes, but they might feel uncomfortable.
You can also measure your PD yourself. The best way is to ask someone to help you. Look at a fixed point in the distance while the other person measures with a ruler the distance between your pupils in millimetres. For extra accuracy, measure from the left edge of the left pupil to the left edge of the right pupil.
I don’t understand what my prescription says
You can email us your prescription at info@visual-click.co and we will try to interpret it together.
I don’t know how to fill in the form on the website with my details
It is simply a matter of copying the information from your prescription into our form.
If your prescription includes more details or you are still unsure how to complete the form, you can contact us and we will help you finalise your order.
In my prescription there is an “Addition” parameter, but I don’t see it on your form. Isn’t it necessary?
The “Addition” or “ADD” parameter is only used for progressive or bifocal lenses. At the moment, we do not supply bifocal or progressive lenses due to the complexity of adapting them online.
We recommend buying this type of lenses at your trusted optician, where they can make a proper in-person adjustment.
What if I entered my prescription incorrectly?
Call us or send us an email immediately, as we process orders quickly. We can only make changes to your order before it has been dispatched. Double-check your prescription and, if necessary, ask our customer service team to confirm that we have received your details correctly.
Here you can find all our contact information to reach us as soon as possible: https://visual-click.com/policies/contact-information
What should I do if I need to adjust the frames when I receive my prescription or sunglasses?
If you only need a minor adjustment, any optician can do it for you free of charge or for a very small fee. If you still have issues with your glasses, please call us or email us explaining the problem and we will do our best to provide you with a solution.