Placing an order at Visual-Click

What do I need to place an order at Visual-Click?

All you need to order at Visual-Click is to register on our website.

If you want to order prescription glasses or contact lenses, you have to know your prescription in advance.
Once you have your prescription you can save on your new glasses or contact lenses. For sunglasses or glasses without prescription you only need to know the model you want to buy.

How do I get my prescription?

You can get it from your registered optometrist at your local optician, or from your ophthalmologist.

How do you do it to have such low prices?

We can charge reduced prices for our products because we do not have stores on the main streets of big cities and we do not serve customers in person during the purchase process (we save time that we spend thinking about how to make you save more money). You choose the product you want and we will send it to the address you wish.

We also belong to a large chain of opticians, which allows us to obtain the best prices on the market.

Are your products original?

All of our products are brand new and original items. We do not sell any product that is not original.

All the products on our web come from our opticians, bought from official laboratories and manufacturers.

In addition, both sunglasses and prescription glasses come with their original case, cleaning cloth and original authenticity certificate.

What guarantee do Visual-Click products have?

Sunglasses and prescription glasses: 2 years warranty against any manufacturing defect.

We use original spare parts. 2 years warranty on manufacturing defects of the lenses, the warranty does not cover scratches, breakages or mishandling.

It is necessary to send the glasses to our central warehouse and it will be returned to your home with totally free shipping.

The customer has the right to have the item replaced or to be refunded the full amount.

Contact lenses: 100% free exchange of contact lenses that are defective.

How long before I receive your products?

Your order will be processed on the same day it is received.

If the product is in stock, it will be delivered by express transport in 24/48 hours. You will receive your product comfortably at the address you have indicated. Keep in mind that if you have ordered prescription lenses, shipping will take a little longer, since it will be necessary to include the time the manufacturing of your lenses takes.

If the product is not in our stock, in this case we have to ask the factory to send us the product and, once we receive it, we deliver with express transport in 24/48 hours. The total waiting period may be 2-3 weeks. Whether the product is in stock or not, the estimated delivery date is indicated on the website along with the product description.

In the event that the shipment is delayed for any reason, we will notify the customer by mail.

Can I place an order if the product is not in stock?

Yes, you can place an order even if the product is not in stock. If the product is not in our stock, in this case we have to ask the factory to send us the product and, once we receive it, we deliver with express transport in 24/48 hours. Whether the product is in stock or not, the estimated delivery date is indicated on the website along with the product description.

I am interested in a product that is not in stock and I do not see the option to place the order

If the product you want is not available from the manufacturer at that time, it is not possible to place an order. However, the customer has the option to leave their email and receive a notification as soon as the product is available again. To do this, you just have to click on the "Notify me" button and leave us your email address.

What transport company do you use?

We use the transport agencies MRW and DHL for the delivery of your orders at home. If you choose a collection point, we ship with Mondial Relay.

To what address is the shipment made?

It is advisable that you indicate the address of the place where you usually stay the longest, such as your place of work.

In observations you can indicate the preferred delivery time or any other useful information to make the delivery possible.

Do I have to pay shipping costs?

Shipping costs depend on both the shipping method you choose and the country of destination.

What should I do if my order is not correct or arrives damaged?

At Visual-Click we have put all the means so that this does not happen. But in the unlikely event that your product does not correspond to what you have ordered or is damaged during transport, the first thing you have to do is contact us to ask for a replacement or refund. We will send you the instructions to follow and we will take care of everything so that in the shortest possible time you receive your order in perfect condition at home.

What is your return policy?

Products purchased may be returned by the customer within 30 days of the date of delivery. Provision of the courier's receipt is sufficient for the verification of this date. Returns may only be made on products which remain in tact and can be resold by the vendor. The following products may not be returned: coloured contact lenses, toric contact lenses, boxes of contact lenses which have been opened, products which have been used, and orders processed and delivered as a result of customer error. All returned products must be accompanied by a note from the customer explaining the reason for the return. Return shipping costs are paid by the client, but may be refunded if deemed appropiate by Visual-Click. Refunds will be sent to the account specified by the customer.

Exchanges and Return Address

Visual-Click
C/ Velazquez, 99
28006 Madrid (Spain)

For more information, you can consult our Terms & Conditions.